Orders are processed: Monday-Friday 9AM-5PM E.S.T
Express Shipping: 5-12 business days to arrive after pickup by courier and sent through DHL Express or other suitable couriers.
Free Standard Shipping: 7-20 business days to arrive after pickup by courier.
Carriers used: Yanwen, Farex, Pitney Bowes, USPS, DHL, and FedEx.
If there is a problem with your order, please email firstname.lastname@example.org for the quickest response.
Incase, an order is returned by the courier due to non-payment of duty, delayed payment, or if you cancel an order after it has been shipped; the customer will have to bare charges of shipment back to our warehouse plus an additional $30 restocking fee.
Please make certain to ship to a secure location as we will not process refunds or re-ship orders once delivery confirmation is received.
We currently ship from our Asia Pacific warehouse in order to meet the high demand and keep steady supply of our products.
COVID-19 Prevention/Response: All deliveries are happening as usual. Our fulfillment partners and courier partners are taking extra precautions by maintaining a clean, healthy and safe environment. All packages are wiped with disinfectants and all handlers are equipped with masks and gloves.
At this time, we are accepting orders from the United States as well as international residents.
Under special circumstances such as holidays, weather, natural disasters, pandemics and strikes, delivery times cannot be guaranteed.
Be advised in case of shipping delays caused by viral prevention measures, such as countries closing their borders or not accepting international shipments, we will not issue refunds or are liable in such cases. Our sole priority is to get the package to you.
Please check back with us periodically for any updates regarding our shipping policies.